Forgot Your Password?

• 1. Enter your user ID, which is typically the email address registered in our system.
• 2. Click on "I forgot my password".
• 3. Enter the answers to your security questions.
• 4. Click on “Reset Password”.
• 5. An email will be sent to you with a temporary password.
• 6. Enter the temporary password (CASE SENSITIVE) in the password field of the SecureMessaging log in screen.
• 7. Click “Log In”.
• 8. You will then be asked to enter a new password.
  • a. This password should be one that you have not used before.
  • b. It needs to be between 6 and 15 characters long.
  • c. It needs to have at least 1 number in it.
• 9. You will also be asked to answer 2 security questions of your choosing.
• 10. Click “Set Password”.
• 11. You will receive 2 emails, verifying that you have changed your password and security questions.
• 12. You will now be taken to your SecureMessaging account inbox, where you can view the messages sent to you by our staff.